- Appointments
Appointments can be booked online, by phone, email or social media.
New patients and patients attending with a new condition should book an Initial Assessment. Patients returning after more than six months may also require a new assessment appointment.
- Deposit Policy
A £20 deposit is required when booking online. The deposit is held on account and refunded at the final appointment of your treatment programme.
The deposit may be forfeited if appointments are cancelled with less than 24 hours’ notice or if the patient fails to attend.
- Cancellation Policy
We require a minimum of 24 hours’ notice to cancel or reschedule an appointment.
Appointments cancelled with less than 24 hours’ notice and missed appointments (DNA) may be charged at the full appointment fee.
Repeated late cancellations or missed appointments may result in future bookings being declined.
- Payment
Payment is due at the end of each appointment unless agreed otherwise in advance.
We accept cash, debit cards, credit cards and bank transfers.
Invoices can be provided on request. Patients wishing to claim treatment costs through a private medical insurance provider are responsible for submitting their own claim.
- Patient Responsibilities
Patients are responsible for providing accurate and up-to-date information regarding their health, medical history and current symptoms.
To achieve the best possible outcomes, patients are encouraged to follow advice, exercise programmes and rehabilitation plans provided during treatment.
- Confidentiality and Data Protection
All personal and medical information is treated confidentially and stored in accordance with UK data protection legislation.
Information will only be shared with third parties when required by law or when written patient consent has been provided.
A copy of our Privacy Policy is available on request.
- Treatment
All assessments and treatments are provided by Piotr Kolodziej, Specialist Physiotherapist.
While every effort is made to achieve the best possible outcome, physiotherapy cannot guarantee specific results.
Treatment recommendations are based on clinical assessment, current evidence and professional judgement.
- Safety and Medical Conditions
Patients should inform the clinic of any changes in their health, medication or medical status before treatment.
The clinic reserves the right to refuse or postpone treatment if it is considered unsafe or inappropriate.
- Limitation of Liability
PK Physiotherapy maintains appropriate Professional Indemnity and Public Liability Insurance.
The clinic cannot accept responsibility for injury, loss or damage resulting from failure to follow professional advice or from providing inaccurate medical information.
- Changes to These Terms
These Terms and Conditions may be updated from time to time. The latest version will always be available on the clinic website.
- Contact Details
PK Physiotherapy
Northampton, United Kingdom
- Acceptance
By booking and attending an appointment, you confirm that you have read, understood and accepted these Terms and Conditions.